Privacy Policy

Last updated: April 2026

1. Introduction

Worksop Timber Company Limited ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use and safeguard your personal information when you visit our website or engage with our services.

2. Information We Collect

We may collect the following information:

  • Name and contact details (email address, phone number) when you submit our contact form
  • Details of your enquiry or requirements for timber packaging products
  • Technical information such as your IP address, browser type and operating system collected automatically through cookies
  • Information about how you use our website, including pages visited and time spent

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide quotes for our products
  • Process and fulfil orders
  • Improve our website and services
  • Communicate with you about your orders or enquiries
  • Comply with legal obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases under the UK GDPR:

  • Consent - where you have given us clear consent to process your data for a specific purpose
  • Contract - where processing is necessary for a contract we have with you
  • Legitimate interests - where processing is necessary for our legitimate business interests, provided these are not overridden by your rights

5. Data Sharing

We do not sell, trade or rent your personal information to third parties. We may share your data with:

  • Service providers who assist in operating our website and business (e.g. hosting providers)
  • Professional advisers such as accountants or legal advisors
  • Law enforcement or regulatory bodies where required by law

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form enquiries are retained for up to 2 years unless a business relationship is established.

7. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing of your data
  • Data portability
  • Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

8. Cookies

Our website uses cookies to improve your experience. Cookies are small text files stored on your device. We use essential cookies to ensure the website functions correctly. You can control cookie settings through your browser preferences.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us: